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Privacy Policy

How Tickety Hub protects and respects your personal data.

Privacy Policy - Tickety Hub

Last Updated: November 2025

Tickety Hub ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our mobile application ("App") and website.

By using Tickety Hub, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect the following information when you register or use the App:

  • Full name
  • Email address
  • Phone number
  • Profile photo (optional)
  • Billing details when purchasing tickets
  • Event preferences

1.2 Usage Data

We automatically collect:

  • Device information
  • IP address
  • App interactions
  • Location (if granted permission)
  • Crash logs and analytics data

1.3 Vendor Information

If you register as a vendor or service provider, we may collect:

  • Business name
  • Business documents (ID, license, or proof of services)
  • Photos of your services or venues

2. How We Use Your Information

We use collected data to:

  • Create and manage user accounts
  • Provide event ticketing and vendor booking features
  • Process payments and send confirmations
  • Improve the App and user experience
  • Provide customer support
  • Send notifications or marketing messages (you may opt out anytime)
  • Verify identities of vendors and users

3. Sharing Your Information

Tickety Hub does not sell or rent your personal information.

We may share data only with:

  • Payment processors (for ticket purchases)
  • Event organizers or vendors you interact with
  • Service providers that help us operate the App
  • Legal authorities if required by law

All third-party partners are required to protect your data.

4. Data Security

We use modern security measures to protect your information, including:

  • Encrypted data transfer
  • Secure servers
  • Restricted access to personal data

However, no system is 100% secure. You use the App at your own risk.

5. Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Correct incorrect information
  • Request deletion of your account
  • Opt out of marketing messages

To submit a request, contact us at: support@ticketyhub.com

6. Children's Privacy

Tickety Hub is not intended for children under 18. We do not knowingly collect data from minors.

7. Third-Party Links

The App may include links to third-party websites or services. We are not responsible for their privacy practices.

8. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted with a "Last Updated" date at the top.

9. Contact Us

If you have questions about this Privacy Policy, contact us:

10. Delete Account & Personal Data

We are committed to protecting your privacy and ensuring you have control over your personal information. You can delete your Tickety Hub account directly through the App.

How to Delete Your Account:

To delete your account and associated personal data:

  1. Open the Tickety Hub App
  2. Navigate to Profile or Account Settings
  3. Select "Delete Account" or "Close Account"
  4. Follow the on-screen confirmation steps

What Happens When You Delete Your Account:

  • Your profile information, preferences, and personal data will be permanently removed from our active systems
  • Your access to purchased tickets and vendor bookings will be terminated
  • You will no longer receive any communications from Tickety Hub

Important Notes:

  • Account deletion is permanent and cannot be undone
  • We may retain certain information as required by law or for legitimate business purposes, such as:
    • Transaction records for financial compliance
    • Information related to ongoing disputes or investigations
    • Anonymized data for analytical purposes
  • If you have active ticket purchases or vendor bookings, please resolve these before deleting your account

If you experience any issues with the account deletion process or have questions about data retention, please contact our support team at: support@ticketyhub.com

We will process account deletions immediately upon confirmation, with residual data handled according to our data retention policies and applicable regulations.